Sasmita, Wirat Moko Hadi, Surya Sumpeno, and Reza Fuad Rachmadi. 2025. “Improving Government Helpdesk Service With an AI-Powered Chatbot Built on the Rasa Framework”. Jurnal RESTI (Rekayasa Sistem Dan Teknologi Informasi) 9 (2), 393 - 403. https://doi.org/10.29207/resti.v9i2.6293.