Measuring Factors of Trust in the Use of E-Government: A Multi-Factor Analysis of the E-Government  in Indonesia

Iqbal Caraka Altino; Reska Nugroho Sudarto; Dana Indra  Sensuse; Sofian Lusa; Prasetyo Adi Wibowo  Putro; Sofiyanti  Indriasari; Bramanti  Brillianto

doi:10.29207/resti.v9i2.6016

Iqbal Caraka Altino Universitas Indonesia
Reska Nugroho Sudarto Universitas Indonesia
Dana Indra Sensuse Universitas Indonesia
Sofian Lusa Institut Pariwisata Trisakti
Prasetyo Adi Wibowo Putro Universitas Indonesia
Sofiyanti Indriasari Universitas Indonesia
Bramanti Brillianto University of Melbourne

DOI: https://doi.org/10.29207/resti.v9i2.6016

Keywords: technical factor, government agency factors, citizen factors, risk factors, social influence, facilitating condition, trust in e-government, satisfaction

Abstract

The implementation of dynamic records management applications within the Indonesian government remains relatively limited, with a lack of comprehensive integration between authorised institutions at both the central and regional levels. This research examines the impact of technical aspects, government agency variables, citizen variables, and risk indicators on trust in e-government. Furthermore, this study seeks to establish the effect of social factors and the advantages of trust in e-government. Finally, this research shows how trust in e-government influences satisfaction, willingness to use, and acceptance of e-government. The study examined 117 respondents using the integrated dynamic archival information system - SRIKANDI. Technical and risk factors were found to positively influence trust in e-government, with effects on satisfaction, intention to use, and adoption of e-government. Those who trusted SRIKANDI were more likely to utilize and implement the program. The findings indicate that for civil servants, trust in the government is also a factor influencing the utilisation of e-government services.

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Author Biographies

Iqbal Caraka Altino, Universitas Indonesia

Faculty of Computer Science

Dana Indra Sensuse, Universitas Indonesia

Faculty of Computer Science

Sofian Lusa, Institut Pariwisata Trisakti

Master's Degree of Tourism Department

Prasetyo Adi Wibowo Putro , Universitas Indonesia

Faculty of Computer Science

Sofiyanti Indriasari , Universitas Indonesia

Faculty of Computer Science

Bramanti Brillianto, University of Melbourne

Faculty of Engineering and Information Technology

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